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Customer Service Assistants

Customer Service Assistants

We are looking for Customer Service Superstars to help provide our guests with the royal treatment. Love food and have an energy that turns heads? Your next adventure is here.


There are two types of people in this world: those who work at Otto’s Market, and those who wish they work at Otto’s Market. If you are one of the latter, the good news is, we’re hiring! 

The Otto’s brand is bursting at the seams, so we’re duplicating our offer and opening a second store soon. If you know Otto’s Market, you already know it’s a feast for your eyes, and your belly. Colourful displays of fresh produce stacked high, mouthwatering pastries and handcrafted loaves abound, opposite gleaming displays of continental cheeses, antipasto, the freshest of fresh meats and so much more.

But while all of this may sound a bit luxe, in a nutshell, Otto’s is a locally owned, family operated, grassroots business, that relies on its people to provide fresh food, at its best, to the local community. And that is why we are searching high and low for energetic and reliable Customer Service Assistants who understand that pairing exquisite food with perfect service is our raison d’etre.



As a Customer Service Assistant, you will be forward facing and always interacting with our guests. As a member of our stellar team, you will play a key role in nurturing an authentic space where people can connect and unite over incredible food experiences. You will skilfully coordinate with each of our departments to provide guests with the best possible culinary experience, while creating memories and building friendships in a tight-knit team that is like no other.

First and foremost, this is a customer-centric role. You will be the last person our guests interact with on their journey at our marketplace, and as a representative of our brand, it is up to you to engage our clientele to ensure repeat visitation through the royal treatment you provide.



You have an energy that can light up a room, and teamwork runs through your veins. You have a positive attitude, are passionate about the hospitality industry and know how to keep your cool in a fast-paced environment that is always bustling. You aren’t afraid to ask questions, seek out answers and are intuitive enough to tackle problems head on.

You are immaculately presented, courteous and friendly, consistent and organised. You share a love of all food groups – and it shows.

Finally, you’re up for spending 3-6 days a week (including weekends) servicing guests of Townsville’s hottest foodie destination… what’s not to love?


Due to the large volume of applications expected, only short-listed candidates will be contacted.
Wow us with your experience in a brief CV and cover letter to guarantee a response.


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Opening Hours

Monday - Saturday 6am - 7pm
Sunday 8am - 4pm

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Phone: (07) 4759 1755

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3-5 Illuka Street,
Currajong, 4812